We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item(s), you may return them within 30 days of the delivery date for a full refund.
How to Initiate a Return:
- Contact Us: Start by contacting our Customer Service team via contact form or email to us at [email protected] with your order number and reason for return.
- Prepare Your Package: Ensure the item(s) are in their original condition and packaging.
- Return Label: We will provide you with a prepaid return shipping label. Print the label and attach it to your package.
- Ship the Package: Drop off your package at the nearest shipping location.
Return Conditions:
- 30-Day Free Returns: Items must be returned within 30 days of delivery for a full refund. The items should be unused, unworn, and in the original packaging with all tags attached.
- Return Fee for Exceeding 30 Days: If the return is initiated after 30 days, a return fee may apply. The exact fee will be communicated to you during the return process.
Non-Returnable Items:
Certain items are non-returnable for safety and hygiene reasons. These include:
- Personalized items
- Final sale items
- Opened personal care products
Refund Process:
- Once we receive your returned item(s) and verify their condition, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Service team immediately. We will arrange for a replacement or refund at no additional cost to you.
For any questions or assistance, feel free to contact our Customer Service team here.
Thank you for shopping with Tiny Patio!